Freshsales Review
Freshsales is a customer relationship management (CRM) software developed by Freshworks Inc. It is designed to help businesses manage their sales activities and customer relationships more effectively. Freshsales offers a range of features and tools that can assist sales teams in various aspects of their work, including lead management, contact management, email integration, sales automation, analytics & reporting.
Freshsales is a product of Freshworks Inc. Freshworks was founded by Girish Mathrubootham and Shan Krishnasamy in 2010. Girish Mathrubootham is the CEO of Freshworks and is one of the co-founders of the company.
Freshsales Overview
| Company Name | Frewshwork |
| Company Website | https://www.freshworks.com/ |
| Year Founded | 2010 |
| LinkedIn® Page | https://in.linkedin.com/company/freshworks-inc |
| CEO | Girish Mathrubootham & Shan Krishnasamy |
| Address | Module-1 & 2, 1st Floor, Block B, SP Infocity, 40 MGR Salai, Perungudi, Chennai Chennai TN IN 600096. |
| Contact Details | https://www.freshworks.com/contact/ |
Freshsales Pricing Plan & Cost Guide
| Growth | $15 Per User Per Month |
| Pro | $47 Per User Per Month |
| Enterprise | $83 Per User Per Month |
Freshsales Pros & Cons
- User-Friendly Interface: Freshsales has an intuitive and user-friendly interface that makes it easy for sales teams to adopt and use without extensive training.
- Lead Management: It provides robust lead management features, allowing businesses to capture, nurture, and convert leads efficiently.
- Email Integration: Freshsales seamlessly integrates with email, helping users track and manage communication with leads and customers without leaving the platform.
- Customization: Users can customize fields, workflows, and automations to match their specific sales processes.
- Pipeline Management: The software offers pipeline management and visual sales pipeline views to track deals and opportunities effectively.
- Reporting and Analytics: Freshsales provides reporting and analytics tools to help businesses gain insights into their sales performance and make data-driven decisions.
- Mobile Access: It offers a mobile app, allowing sales teams to access and manage their CRM data while on the go.
- Integration: Freshsales can integrate with other Freshworks products as well as third-party applications, enhancing its functionality and adaptability.
- Limited Free Plan: The free plan (Sprout) has limitations in terms of the number of users, contacts, and features. Small businesses might find these limitations restrictive.
- Pricey for Larger Teams: While the pricing can be affordable for smaller teams, it can become costly as the number of users and data storage needs increase.
- Learning Curve for Advanced Features: Some of the more advanced features may have a steeper learning curve, and users might require training to utilize them effectively.
- Lacks Marketing Automation: While Freshsales is primarily a sales CRM, it lacks the comprehensive marketing automation features found in dedicated marketing platforms.
- Limited Customer Support: Some users have reported challenges with customer support, particularly in terms of response times and issue resolution.
- Limited Enterprise Features: Freshsales may not be as feature-rich as some other CRM options for large enterprises with complex needs.
- Internet Dependency: Being a cloud-based CRM, Freshsales relies on an internet connection, which may not be suitable for users in areas with unstable or slow internet access.
Freshsales – Frequently Asked Questions (FAQs)
1.What does CRM software do for a business?
Visually manage your contact and lead information in one powerful platform. Design a high-converting customer journey tailored to your business goals with unique CRM customization.
2. What are the key features of Freshsales?
Freshsales offers a range of core features, including contact and lead management, sales automation, email tracking and engagement, deal management, reports and analytics, workflow automation and AI-powered insights.
3. Is there a free trial available for Freshsales?
Yes, There is 21 day free trial for all.
4. How do I import my existing contacts and data into Freshsales?
The email address must be the email address that the user uses to sign in to Freshsales. Click the Contacts tab. In the contacts list view page, click Import Contacts button. In the Import Contacts overlay, click Upload your contact CSV/XLSX file and browse through the files on your device to choose the desired file.
5. Can I track email communications with leads and customers within Freshsales?
Modern CRM software like Freshsales CRM comes with email tracking capabilities that allow you to track email opens and click-through rates. It also comes with 2-way email sync, and integration with various email clients, so you can send and receive emails within the CRM while tracking them too.
6.Is there a limit to the number of users or contacts I can have in Freshsales?
Freshsales offers unlimited users and record storage. You can add unlimited contacts to your account using the “Quick Create” section in the customers’ tab or by using the “Import” contacts to your account
